Frequently Asked Questions
Everything you need to know about shopping with Underrated Store.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our Returns Portal to start your process.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our specifications for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and 'buy now, pay later' options via Klarna and Afterpay.
Are your products ethically sourced?
Yes, we partner with manufacturers who adhere to strict fair labor standards and prioritize sustainable materials to ensure our fashion is both high-quality and responsible.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our customer support team.